Help

How can we help you?

Using the app

Reporting users

Drivers

Feedback

FAQs

Privacy policy & TOS

Email us

Call support

Emergency call

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Using the app

Check out this video tutorial on how the app works:

 

Reporting Users

At any point during a ride, either a driver or a passenger is able to report another user if they feel unsafe. Reporting is different fromĀ rating users, and should be used in the event that a user’s actions should be delegated to Sobrio for possible account suspension. Any details in the report will be confidential within Sobrio administration.

If a user is being disagreeable but safe, we recommend using the rating feature and providing a review of the user after the ride is complete. Reviews and ratings are public so other users can see these details before they choose to share a ride with this particular user.

Drivers

Drivers undergo a vetting process before being permitted to drive on Sobrio. Also, these drivers are required to be students at a particular university. The application process includes a background check, car insurance validation, and a personal interview. Drivers on Sobrio are not employees of Sobrio, so these safety precautions are intended to help both drivers and riders enjoy a safe ridesharing experience.

If you’re interested in driving on Sobrio, apply here.

Feedback

Feedback is very important to us. We appreciate any helpful details on what you think of the app, the service, or really anything. Be as honest as you want, we can take it!

To submit feedback, just click here.

Frequently Asked Questions

Questions are better when they’re answered! See the full list of FAQ’s here.

Privacy Policy and Terms of Service

Our full privacy policy and terms of service are available for your perusal here.

Email Us

Get a more personal approach. Send us an email to contact@sobrioapp.com

Call Support

Happy to answer any questions in person. Call us: (860) 880-1990

Emergency Call

For emergencies, please contact emergency services by calling 911